FAQs

Everything you need to know about Elle Sera.

Supplement support

  • Is the collagen marine or bovine?

    It's marine - but honestly, that's not the question worth asking.

    The real question is: does it work? And for that, what matters is the type of collagen (we use Type I, the most abundant in human skin, hair, and nails), the molecular weight (ours is hydrolysed for maximum absorption), and the quality of the source.

    Marine collagen happens to tick all of those boxes particularly well. It's bioavailable, clean, and highly compatible with the body's own collagen structures. It's why we chose it - not because of the label, but because of the science behind it.

    If you're asking because you're vegetarian or vegan, our Collagen isn't suitable for you - but The Golden Pill™ and Magnesium both are, and between them they support many of the same skin, energy, and hormonal benefits our Collagen customers love.

  • What should I do if I miss a dose?

    Don't worry - just pick back up the next morning and carry on as normal. There's no need to double up. Consistency over time is what matters, so simply get back into your routine and keep going.

  • Can men take The Golden Pill™?

    The Golden Pill™ is formulated specifically for women, with ingredients selected to support female hormonal health.

  • What's the difference between the 90-Day Starter Kit and a Monthly Subscription?

    The 90-Day Starter Kit is the best place to start. It gives you a full three-month supply in one order — the minimum window we recommend for giving the formula a genuine chance to work. It's a one-time purchase with no subscription commitment.

    The Monthly Subscription is designed for once you're ready to make Elle Sera part of your long-term routine. You'll receive a fresh supply each month, with free UK shipping and a subscriber discount built in.

    Not sure which to choose? Most new customers start with the Starter Kit — and the majority don't look back.

  • What's in The Golden Pill™?

    The Golden Pill™ is a carefully formulated blend of botanical ingredients, traditionally used to support hormonal balance, mood, energy, and focus in women. Every ingredient is purposefully chosen — nothing is there to pad the formula.

    You can explore the full formula, including every ingredient and why it's included, on our Formula page.

  • When will I see results from The Golden Pill™?

    Every body is different, but here's what our customers typically tell us:

    Weeks 1–4: Some women notice early shifts in energy, sleep quality, or mood — others notice nothing yet, and that's completely normal. The ingredients are beginning to build in your system.

    Weeks 4–8: This is where many customers begin to feel a more consistent difference — steadier mood, less brain fog, more like themselves.

    Weeks 8–12: The window where the most significant changes tend to come through. This is why we recommend completing the full 90 days before drawing any conclusions.

    Supplements work with your body, not overnight. The women who see the best results are the ones who stay consistent — even when progress feels slow.

  • What is The Golden Decanter?

    The Golden Decanter is our signature storage vessel, designed to keep your capsules safe, fresh, and looking beautiful on your shelf. It's the ideal home for The Golden Pill™ and Liposomal Magnesium - protecting them from light and moisture while adding a touch of the Elle Sera aesthetic to your daily routine. A small ritual can go a long way.

  • Can I take Collagen alongside The Golden Pill™ and Magnesium?

    Yes, all three products are designed to complement one another. Many of our customers take the full range as part of their daily routine. If you're on medication or managing a health condition, we always recommend checking in with your healthcare provider first.

  • What type of collagen do you use?

    We use 2,600 mg of liposomal tripeptide collagen (Gly–Pro–Hyp), a highly bioavailable form of collagen that has been broken down into small peptides for efficient absorption. Our formula is designed to support healthy skin, hair, nails, joints, and overall vitality, and is combined with Vitamin C, Vitamin A, Vitamin E, Biotin, Zinc, and Lycopene for additional nutritional support. Full ingredient details can be found on the product page."

  • What is Elle Sera Collagen?

    Our Collagen supplement is formulated to support skin elasticity, joint health, and overall structural resilience - from the inside out. It pairs naturally with The Golden Pill™ and Elle Sera Liposomal Magnesium as part of a complete daily routine.

  • Is consistency important?

    As with any supplement, consistency is key. Taking it regularly gives your body a chance to incorporate the ingredients into your routine — which is why we recommend using The Golden Pill daily for at least 12 weeks, or 90 days minimum.

  • What time of day should I take The Golden Pill?

    We recommend taking your capsules in a morning. Whether you take it with or without food is your choice.

  • Can I take The Golden Pill with medication?

    As with any supplement, you should seek advice from your doctor if you’re taking prescribed medication.

  • Can I take The Golden Pill with other supplements?

    Yes — The Golden Pill can be taken alongside other vitamins and supplements.

    Just be mindful of overlapping ingredients, especially if you’re using multiple products with similar nutrients. If in doubt, check the label and consult a healthcare professional.

  • Is The Golden Pill safe for breastfeeding or pregnant women?

    NO. The Golden Pill is NOT formulated for pregnancy or breastfeeding. Pregnant women and babies have specific nutritional needs during this time, so it’s important to seek professional advice. Please consult with your doctor before taking any form of supplement.

  • What is Elle Sera?

    Elle Sera is a hormone balancing supplement that is designed

  • Is The Golden Pill vegan?

    Yes — The Golden Pill is 100% vegan.

    We use only plant-based ingredients and vegan-friendly capsules, with no animal-derived additives or processing agents.

  • Are your products all-natural / organic?

    Elle Sera supplements are formulated with high-quality, herbal botanical ingredients. While not all ingredients are certified organic, we prioritise sourcing from reputable suppliers with clean, natural practices.

  • Do your products contain any allergens (nuts, soy, dairy, etc.)?

    Our supplements are free from common allergens like dairy, soy, and nuts. They are produced in facilities that do not handle allergens.

  • How should I store the supplements?

    Store your Elle Sera supplements in a cool, dry place away from direct sunlight or moisture. No refrigeration is required - for best storage you can invest inThe Golden Decanter

  • Why has my golden pill changed colour?

    After two years of careful testing and refining, we’ve also upgraded The Golden Pill™ capsule itself.

    Don’t worry, it’s still the same trusted formula you know and love, simply in an even better capsule. The radiant golden hue remains, but now is derived from B2 riboflavin.This update reflects our ongoing commitment to thoughtful improvements, ensuring Elle Sera remains inclusive, high-quality, and always evolving with you in mind.

    Capsule shell ingredients: Vegetable Cellulose (Gold) (HMPC), Vitamin B2 (Riboflavin) 1.8mg, Potassium Acetate, Carrageenan, Purified Water.

  • Is there a community or support group for Elle Sera customers?

    Yes! Join our growing community on Instagram and our private Facebook group where customers share experiences, tips, and support. @ellesera.inc

  • How and when should I take The Golden Pill?

    We recommend to take two capsules daily, preferably in the morning, with or without food.

  • How and when should I take Elle Sera Magnesium?

    We recommend to take 1-2 capsules daily, preferably in the evening with or without food.

  • Where are Elle Sera supplements manufactured?

    All our capsules are proudly made in the UK, in GMP-certified facilities that meet strict quality and safety standards.

    We work exclusively with trusted UK-based manufacturers who specialise in high-integrity supplement production, using rigorous quality control and full traceability of raw materials. From sourcing to encapsulation, every step is carried out with precision and care.

  • Are there any side effects to The Golden Pill?

    The Golden Pill is made with carefully selected botanicals that are generally well-tolerated. Most women take it without issue, but everyone’s body is different.

    A small number of people may experience mild digestive changes or other temporary shifts when introducing something new to their routine.

    As always, listen to your body and introduce new supplements mindfully.

  • Can I take The Golden Pill with HRT?

    Many women take The Golden Pill alongside HRT, but we always recommend speaking to your healthcare provider first — especially when it comes to hormonal health.

    The Golden Pill is a food supplement, not a replacement for medical treatment. It contains a blend of plant-based ingredients traditionally used in botanical practices, and can be included as part of your wider routine.

  • What makes Elle Sera Magnesium different?

    We don’t do basic. Our magnesium is delivered in a liposomal format — encapsulated in a protective lipid layer, designed to help it travel through the digestive system more efficiently than standard forms.
    We’ve also included P5P (pyridoxal-5-phosphate), the active form of vitamin B6, which: Contributes to the regulation of hormonal activity. Supports normal energy-yielding metabolism. Helps reduce tiredness and fatigue. Supports normal functioning of the nervous system
    The result? A modern, thoughtfully formulated supplement that brings together bioavailability and synergy, for women who expect more from their daily routine.

  • Can I take it with The Golden Pill?

    Yes — they can be taken together.

    Our magnesium supplement and The Golden Pill are formulated without overlapping ingredients, so many people choose to include both as part of their daily routine.

    If you’re taking other supplements, medication, or have a medical condition, we always recommend checking in with your healthcare provider first.

  • Is this suitable for long-term use?

    Yes. Magnesium is a daily essential, not a seasonal fling. Your body doesn’t store it well, so regular replenishment is non-negotiable.

  • Any side effects to the magnesium?

    Most people tolerate magnesium and vitamin B6 well, especially in the forms we use (liposomal magnesium and P5P). However, everyone’s body is different.

    Taking too much magnesium can sometimes cause mild digestive symptoms, like loose stools — especially with certain forms (ours is designed to be gentler on the gut). If you’re sensitive, start with one capsule and see how your body responds.

    If you’re pregnant, breastfeeding, taking medication, or managing a health condition, we always recommend speaking to your healthcare provider before starting any new supplement.

Subscription management

  • I've forgotten my password or can't log in — what do I do?

    Head to the login page and select Forgot password - you'll receive a reset link by email within a few minutes. If you're still having trouble, contact us at customer@elle-sera.com and we'll get you back in.

  • Can I change which product is in my subscription?

    Yes - if you'd like to swap or add a product to your subscription, you can do so in your customer portal 24/7 or just email us atsubscriptions@elle-sera.com and we'll update it for you. We're always happy to help you build a routine that works.

  • Can I pause my subscription?

    If you need a break, you can amend your next order date within your account rather than cancelling. This keeps your subscription in place without triggering a renewal until you're ready to resume.

    Log into your account to manage this, or email subscriptions@elle-sera.comand we'll sort it for you.

  • What is Elle Sera?

    Elle Sera is a premium supplement brand formulated specifically for women. Our flagship product, The Golden Pill™, is a botanical blend designed to support hormonal balance, mood, energy, and focus, helping you feel like yourself again. We also offer a growing range of products built around the same philosophy: no compromises, no fillers, no noise.

  • My starter kit is almost finished, how do I start my monthly subscription?

    Subscribing to monthly top-ups of The Golden Pill is easy. Simply head to our shop page, and instead of 90-day Starter Kit, select Monthly Subscription.

  • How can I make a change to my subscription?

    New address? Need to update your card details? Postal delays in the area and need to bring forward your subscription? You can do this all on your Elle Sera account and if you need additional assistance contact us on customer@elle-sera.com

    We’re confident that you’ll love the Golden Pill. But if you decide it’s not for you, to cancel, simply email our team at subscriptions@elle-sera.com *at least 72 hours* before your next renewal date so we can prevent your next order from processing.

  • Is there a minimum number of shipments?

    Yes. We require that subscribers are sent two shipments before they can cancel the subscription. This prevents any abuse of the subscription system, and allows us to continue to offer great discounts to our subscribers.

  • How much does a monthly subscription cost?

    £49.95, inclusive of shipping. The Golden Pill as £1.66 per day.

Shipping

  • What courier partner do you use?

    Our UK orders are shipped with the service provider reporting the best shipping efficiency on that day. For the most part this will be Royal Mail or Evri. In some cases we will need to use UPS or DHL depending on the destination address. Your tracking number and service provider will be noted on your order email confirmation.

    ALL POST IS SENT 48 HOUR TRACKED SERVICE.

  • How do I change my delivery address?

    Simply log into your account to change any information, like delivery address or billing information.

  • How much is delivery?

    All UK Subscription orders benefit from FREE SHIPPING. International shipping costs vary should you need further information regarding this contact a member of our team on customer@elle-sera.com

  • Where is my order?

    We ship our products Monday-Friday 48Hr tracked service. Your tracking details will be sent within your order confirmation email, this allows you to track your order in real time. To raise a concern regarding a late order please email customer@elle-sera.com (We can only investigate delayed orders after 5 working days)

  • How long does shipping take?

    UK orders typically arrive within 3-5 working days. International shipping times may vary based on your location and local customs.

  • Do you ship internationally?

    Yes, Elle Sera ships worldwide. Shipping times and fees vary by destination.

  • How can I track my order?

    We ship all UK orders using the delivery provider offering the best service and efficiency on the day of dispatch. Most commonly, this will be Royal Mail or Evri, though in some cases we may use UPS or DHL, depending on your location. You’ll receive a 48-hour tracked service as standard and your tracking number and courier details will be included in your order confirmation email.

  • What is your return or refund policy?

    If you're not happy with your order, contact us within 14 days of receiving it. Returns are accepted for unopened products, and we’re always here to help resolve any issues.

    Return Address: Elle Sera 9 Dunnings Bridge Road, Bootle, L30 6UU

  • Can I take your supplements if I’m pregnant or breastfeeding?

    We do not recommend taking The Golden Pill If you're pregnant or breastfeeding. With any supplement routine, you should we recommend consulting your doctor before taking any supplements.

  • How do I contact customer support?

    You can reach us at customer@elle-sera.com or through the contact section on our website. We aim to respond within 24–48 hours.

Billing

  • What payment options do you accept?

    We accept all major credit and debit cards, as well as PayPal.

Cancellation Policy

  • What is your cancellation policy?

    We'll always be upfront with you - that includes how our subscription works.

    All Elle Sera subscriptions include a minimum of two shipments before cancellation becomes available. This isn't small print - it's there because our supplements are built around consistency, and we want every customer to have a genuine opportunity to feel the difference before making a decision.

    Most of our customers begin to notice meaningful changes during their third month. Some of our most heartfelt Trustpilot reviews are from women who nearly stopped early and are glad they didn't.

    Once your two-shipment minimum is complete, you're free to cancel at any time. Simply email subscriptions@elle-sera.com at least 5 working days before your next renewal date and we'll make sure your next order doesn't process.

    If you have any questions about your subscription, your progress, or your routine, we're always here.

Returns & Refunds

  • My order arrived damaged or incorrect — what should I do?

    We're sorry to hear that. Please get in touch with us atcustomer@elle-sera.com within 48 hours of receiving your order, and include a photo of the item and your order number. We'll put it right for you straight away.

  • What is your returns policy?

    • Notify us of your return at customer@elle-sera.com
    • Items must be returned within 14 days of receipt
    • Items must be unopened and in their original packaging (We can not accept any opened products)
    • Include your name and order number with the return
    • Use a fully tracked service and retain your proof of postage - we can only process refunds once the item is back with us


    Return Address:
    Elle Sera, 9 Dunnings Bridge Road, Bootle, L30 6UU

Rewards & Loyalty

  • Do my rewards points expire?

    We don't want you to lose out. Points remain active as long as your account is active. If you have any concerns about your balance, log into your rewards account or drop us a line at customer@elle-sera.com and we'll check it for you.

  • Do you have a loyalty or rewards programme?

    Yes, you instantly have access from order number one. Our rewards programme lets you earn points on every purchase, which can be redeemed against future orders. You can also earn points by referring friends, leaving reviews, and engaging with our community.

    Log in or create your account to get started: elle-sera.com/pages/rewards

  • How does the referral programme work?

    When you refer a friend to Elle Sera, they'll receive a discount on their first order and you'll earn rewards credit when they make a purchase. Your unique referral link can be found in your account under the Rewards section.

Gifting

  • Can I buy Elle Sera as a gift?

    Absolutely. Our products make a considered, thoughtful gift particularly for women navigating hormonal changes, low energy, or just looking to invest in themselves. If you'd like help choosing the right product or putting together a combination, drop us a line atcustomer@elle-sera.com and we'll help you get it right.

General

  • Where has Elle Sera been featured?

    The Golden Pill™ has been featured in Vogue and The Times, among others. We're proud of the recognition - but we're more proud of what our customers say. You can find press coverage and customer stories on our blog.

  • Where can I read your reviews?

    We're rated 4.8 Excellent on Trustpilot, with hundreds of verified reviews from real customers. You can read them in full attrustpilot.com — just search Elle Sera. We don't cherry-pick, and we don't hide the ones that challenged us.

  • Are your supplements regulated or registered with any governing bodies?

    Yes. All Elle Sera supplements are manufactured in the UK in GMP-certified facilities (Good Manufacturing Practice), which are the gold standard for supplement production. Our products comply with UK food supplement regulations as set out by the Food Standards Agency (FSA).

    We work exclusively with manufacturers who operate under full traceability and rigorous quality control - from raw material sourcing through to encapsulation. You can take Elle Sera with confidence.