FAQs

Everything you need to know about Elle Sera.

Supplement support

  • How many capsules should I take daily?

    Take two capsules daily for best results. The Golden Pill has been specially formulated with the average adult woman’s recommended daily intake in mind.

  • Is consistency important?

    Yes. As with any supplement, if you find yourself skipping the odd day here and there, or even taking a month off, you won’t give the blended botanicals a proper chance to boost your health and bring you back to balance. It’s why we recommend taking The Golden Pill for at least 12 weeks to feel the difference.

  • What time of day should I take The Golden Pill?

    We recommend taking your capsules on a morning to take advantage of The Golden Pill’s energy-boosting properties throughout the day. Whether you take it with or without food is your choice.

  • Can I take The Golden Pill with medication?

    As with any supplement, you should seek advice from your doctor if you’re taking prescribed medication.

  • Can I take The Golden Pill with other supplements?

    Yes. You can take The Golden Pill with other vitamins and supplements in moderation. When stacking products, it’s important to track your intake so you don’t get too much of a nutrient.

  • Is The Golden Pill safe for breastfeeding or pregnant women?

    The Golden Pill is not formulated for pregnancy or breastfeeding. Pregnant women and babies have specific nutritional needs during this time, so it’s important to seek professional advice. Please consult with your doctor before taking any form of supplement.

  • Is The Golden Pill vegan?

    Yes. The Golden Pill is suitable for vegans. It’s free from dairy and gluten, and we never test on animals. Each quality ingredient is non-GMO, meaning it contains all the good stuff, with no mixing agents, synthetics, allergens, or other nasties.

  • Are your products all-natural / organic?

    Elle Sera supplements are formulated with high-quality, all-natural ingredients. While not all ingredients are certified organic, we prioritise sourcing from reputable suppliers with clean, natural practices.

  • Are your supplements vegan and/or gluten-free?

    Elle Sera supplements are Gluten Free, Gelatin Free, Lactose Free, Sugar Free, Vegan Friendly, Fillers Free, No Preservatives, Cruelty Free, No GMO.

  • Do your products contain any allergens (nuts, soy, dairy, etc.)?

    Our supplements are free from common allergens like dairy, soy, and nuts. However, they are produced in facilities that may handle allergens, so those with severe sensitivities should consult with a healthcare provider first.

  • How should I store the supplements?

    Store your Elle Sera supplements in a cool, dry place away from direct sunlight or moisture. No refrigeration is required - for best storage you can invest inThe Golden Decanter

  • When will I start to see results?

    Many will feel benefits in a matter of weeks, but we recommended a minimum commitment of three months for optimal results… Because you cannot trial anything that’s worthy of an investment under that time frame.

    If you were trying a new diet, a new eating regime, a new gym routine, a new job, a new relationship, a new habit of any kind, you would have to give it three months to be able to fully form an opinion and see any kind of results and if it’s working for you.

    Three months might sound like a long time, but think about it in the scheme of your life. Are you willing to commit at least three months of dedicated practice to achieving your results?

    Give it 90 days- it will do you the world of good!

    We have hundreds of reviews that will attest to this

  • Why has my golden pill changed colour?

    We’ve been busy behind the scenes making Elle Sera even better—starting with a little glow-up for our beloved Golden Decanter, which now comes with a secure screw lid. Small detail, big win!But the real excitement? After two years of careful testing and refining, we’ve also upgraded The Golden Pill™ capsule itself.

    Don’t worry—it’s still the same trusted formula you know and love, simply in an even better capsule. The radiant golden hue remains, but now it’s naturally derived from B2 riboflavin, which is why we’re proud to call it Naturally Golden™.This update reflects our ongoing commitment to thoughtful improvements—ensuring Elle Sera remains inclusive, high-quality, and always evolving with you in mind.

  • Can I take Elle Sera alongside other vitamins or medications?

    Always consult your healthcare provider before combining Elle Sera with other medications or supplements to ensure there are no interactions.

  • Is there a community or support group for Elle Sera customers?

    Yes! Join our growing community on Instagram and our private Facebook group where customers share experiences, tips, and support. @ellesera.inc

  • How and when should I take The Golden Pill?

    We recommend to take two capsules daily, preferably in the morning, with or without food.

  • How and when should I take Elle Sera Magnesium?

    We recommend to take one capsule daily, preferably in the evening with or without food.

  • Where are Elle Sera supplements manufactured?

    All our supplements capsules are made in the UK

Subscription management

  • My starter kit is almost finished, how do I start my monthly subscription?

    Subscribing to monthly top-ups of The Golden Pill is easy. Simply head to our shop page, and instead of 90-day Starter Kit, select Monthly Subscription.

  • How can I make a change to my subscription?

    New address? Need to update your card details? Postal delays in the area and need to bring forward your subscription? You can do this all on your Elle Sera account and if you need additional assistance contact us on customer@elle-sera.com

     

    We’re confident that you’ll love the benefits of The Golden Pill. But if you decide it’s not for you, you can cancel your subscription any time after two months. Simply log into your account to do this.

  • Is there a minimum number of shipments?

    Yes. We require that subscribers are sent two shipments before they can cancel the subscription. This prevents any abuse of the subscription system, and allows us to continue to offer great discounts to our subscribers.

  • How much does a monthly subscription cost?

    For as little as £1.67 per day, The Golden Pill helps you maintain your spark with five nutrients your body needs, and nothing it doesn’t.

Shipping

  • What courier partner do you use?

    Our UK orders are shipped with the service provider reporting the best shipping efficiency on that day. For the most part this will be Royal Mail or Evri. In some cases we will need to use UPS or DHL depending on the destination address. Your tracking number and service provider will be noted on your order email confirmation.

    ALL POST IS SENT 48 HOUR TRACKED SERVICE.

  • How do I change my delivery address?

    Simply log into your account to change any information, like delivery address or billing information.

  • How much is delivery?

    All UK orders benefit from FREE UK SHIPPING. International shipping costs vary should you need further information regarding this contact a member of our team on customer@elle-sera.com

  • Where is my order?

    We ship our products Monday-Friday 48Hr tracked service. Your tracking details will be sent within your order confirmation email, this allows you to track your order in real time. To raise a concern regarding a late order please email customer@elle-sera.com (We can only investigate delayed orders after 5 working days)

  • How long does shipping take?

    UK orders typically arrive within 3-5 working days. International shipping times may vary based on your location and local customs.

  • Do you ship internationally?

    Yes, Elle Sera ships worldwide. Shipping times and fees vary by destination.

  • How can I track my order?

    We ship all UK orders using the delivery provider offering the best service and efficiency on the day of dispatch. Most commonly, this will be Royal Mail or Evri, though in some cases we may use UPS or DHL, depending on your location. You’ll receive a 48-hour tracked service as standard and your tracking number and courier details will be included in your order confirmation email.

  • What is your return or refund policy?

    If you're not happy with your order, contact us within 14 days of receiving it. Returns are accepted for unopened products, and we’re always here to help resolve any issues.

    Return Address: Elle Sera 9 Dunnings Bridge Road, Bootle, L30 6UU

  • Can I cancel or change my subscription anytime? 

    Yes, you can pause, cancel, or change your subscription at any time through your account dashboard.

  • Can I take your supplements if I’m pregnant or breastfeeding?

    If you're pregnant or breastfeeding, we recommend consulting your doctor before taking Elle Sera supplements.

  • How do I contact customer support?

    You can reach us at cutsomer@elle-sera.com or through the contact section on our website. We aim to respond within 24–48 hours.

Billing

  • What payment options do you accept?

    We accept all major credit and debit cards, as well as PayPal.

Returns & Refunds

  • What is your returns policy?

    - Please notify us of the return at customer@elle-sera.com

    - Items must be returned within 14 days of receipt.

    - Items must be unopened.

    - Items must be in their original packaging.

    - Insert your name and order number alongside the product


    Items must be returned using a fully tracked service, you must obtain proof of postage. 
    We can only refund items once they are returned to us


    Return Address:

    Elle Sera 

    9 Dunnings Bridge Road 

    Bootle

    L30 6UU