FAQs

Everything you need to know about Elle Sera.

Supplement support

  • How many capsules should I take daily?

    Take two capsules daily.

  • Is consistency important?

    As with any supplement, consistency is key. Taking it regularly gives your body a chance to incorporate the ingredients into your routine — which is why we recommend using The Golden Pill daily for at least 12 weeks, or 90 days minimum.

  • What time of day should I take The Golden Pill?

    We recommend taking your capsules in a morning. Whether you take it with or without food is your choice.

  • Can I take The Golden Pill with medication?

    As with any supplement, you should seek advice from your doctor if you’re taking prescribed medication.

  • Can I take The Golden Pill with other supplements?

    Yes — The Golden Pill can be taken alongside other vitamins and supplements.

    Just be mindful of overlapping ingredients, especially if you’re using multiple products with similar nutrients. If in doubt, check the label and consult a healthcare professional.

  • Is The Golden Pill safe for breastfeeding or pregnant women?

    NO. The Golden Pill is NOT formulated for pregnancy or breastfeeding. Pregnant women and babies have specific nutritional needs during this time, so it’s important to seek professional advice. Please consult with your doctor before taking any form of supplement.

  • Is The Golden Pill vegan?

    Yes — The Golden Pill is 100% vegan.

    We use only plant-based ingredients and vegan-friendly capsules, with no animal-derived additives or processing agents.

  • Are your products all-natural / organic?

    Elle Sera supplements are formulated with high-quality, herbal botanical ingredients. While not all ingredients are certified organic, we prioritise sourcing from reputable suppliers with clean, natural practices.

  • Do your products contain any allergens (nuts, soy, dairy, etc.)?

    Our supplements are free from common allergens like dairy, soy, and nuts. They are produced in facilities that do not handle allergens.

  • How should I store the supplements?

    Store your Elle Sera supplements in a cool, dry place away from direct sunlight or moisture. No refrigeration is required - for best storage you can invest inThe Golden Decanter

  • Why has my golden pill changed colour?

    After two years of careful testing and refining, we’ve also upgraded The Golden Pill™ capsule itself.

    Don’t worry, it’s still the same trusted formula you know and love, simply in an even better capsule. The radiant golden hue remains, but now is derived from B2 riboflavin.This update reflects our ongoing commitment to thoughtful improvements, ensuring Elle Sera remains inclusive, high-quality, and always evolving with you in mind.

    Capsule shell ingredients: Vegetable Cellulose (Gold) (HMPC), Vitamin B2 (Riboflavin) 1.8mg, Potassium Acetate, Carrageenan, Purified Water.

  • Can I take Elle Sera alongside other vitamins or medications?

    Always consult your healthcare provider before combining Elle Sera with other medications or supplements to ensure there are no interactions.

  • Is there a community or support group for Elle Sera customers?

    Yes! Join our growing community on Instagram and our private Facebook group where customers share experiences, tips, and support. @ellesera.inc

  • How and when should I take The Golden Pill?

    We recommend to take two capsules daily, preferably in the morning, with or without food.

  • How and when should I take Elle Sera Magnesium?

    We recommend to take 1-2 capsules daily, preferably in the evening with or without food.

  • Where are Elle Sera supplements manufactured?

    All our capsules are proudly made in the UK, in GMP-certified facilities that meet strict quality and safety standards.

    We work exclusively with trusted UK-based manufacturers who specialise in high-integrity supplement production, using rigorous quality control and full traceability of raw materials. From sourcing to encapsulation, every step is carried out with precision and care.

  • Are there any side effects to The Golden Pill?

    The Golden Pill is made with carefully selected botanicals that are generally well-tolerated. Most women take it without issue, but everyone’s body is different.

    A small number of people may experience mild digestive changes or other temporary shifts when introducing something new to their routine.

    As always, listen to your body and introduce new supplements mindfully.

  • Can I take The Golden Pill with HRT?

    Many women take The Golden Pill alongside HRT, but we always recommend speaking to your healthcare provider first — especially when it comes to hormonal health.

    The Golden Pill is a food supplement, not a replacement for medical treatment. It contains a blend of plant-based ingredients traditionally used in botanical practices, and can be included as part of your wider routine.

  • What makes Elle Sera Magnesium different?

    We don’t do basic. Our magnesium is delivered in a liposomal format — encapsulated in a protective lipid layer, designed to help it travel through the digestive system more efficiently than standard forms.
    We’ve also included P5P (pyridoxal-5-phosphate), the active form of vitamin B6, which: Contributes to the regulation of hormonal activity. Supports normal energy-yielding metabolism. Helps reduce tiredness and fatigue. Supports normal functioning of the nervous system
    The result? A modern, thoughtfully formulated supplement that brings together bioavailability and synergy, for women who expect more from their daily routine.

  • Can I take it with The Golden Pill?

    Yes — they can be taken together.

    Our magnesium supplement and The Golden Pill are formulated without overlapping ingredients, so many people choose to include both as part of their daily routine.

    If you’re taking other supplements, medication, or have a medical condition, we always recommend checking in with your healthcare provider first.

  • Is this suitable for long-term use?

    Yes. Magnesium is a daily essential, not a seasonal fling. Your body doesn’t store it well, so regular replenishment is non-negotiable.

  • Any side effects to the magnesium?

    Most people tolerate magnesium and vitamin B6 well, especially in the forms we use (liposomal magnesium and P5P). However, everyone’s body is different.

    Taking too much magnesium can sometimes cause mild digestive symptoms, like loose stools — especially with certain forms (ours is designed to be gentler on the gut). If you’re sensitive, start with one capsule and see how your body responds.

    If you’re pregnant, breastfeeding, taking medication, or managing a health condition, we always recommend speaking to your healthcare provider before starting any new supplement.

Subscription management

  • My starter kit is almost finished, how do I start my monthly subscription?

    Subscribing to monthly top-ups of The Golden Pill is easy. Simply head to our shop page, and instead of 90-day Starter Kit, select Monthly Subscription.

  • How can I make a change to my subscription?

    New address? Need to update your card details? Postal delays in the area and need to bring forward your subscription? You can do this all on your Elle Sera account and if you need additional assistance contact us on customer@elle-sera.com

     We’re confident that you’ll love the Golden Pill. But if you decide it’s not for you, you can cancel your subscription any time after two months. Simply log into your account to do this.

  • Is there a minimum number of shipments?

    Yes. We require that subscribers are sent two shipments before they can cancel the subscription. This prevents any abuse of the subscription system, and allows us to continue to offer great discounts to our subscribers.

  • How much does a monthly subscription cost?

    £49.95, inclusive of shipping. The Golden Pill as £1.66 per day.

Shipping

  • What courier partner do you use?

    Our UK orders are shipped with the service provider reporting the best shipping efficiency on that day. For the most part this will be Royal Mail or Evri. In some cases we will need to use UPS or DHL depending on the destination address. Your tracking number and service provider will be noted on your order email confirmation.

    ALL POST IS SENT 48 HOUR TRACKED SERVICE.

  • How do I change my delivery address?

    Simply log into your account to change any information, like delivery address or billing information.

  • How much is delivery?

    All UK orders benefit from FREE UK SHIPPING. International shipping costs vary should you need further information regarding this contact a member of our team on customer@elle-sera.com

  • Where is my order?

    We ship our products Monday-Friday 48Hr tracked service. Your tracking details will be sent within your order confirmation email, this allows you to track your order in real time. To raise a concern regarding a late order please email customer@elle-sera.com (We can only investigate delayed orders after 5 working days)

  • How long does shipping take?

    UK orders typically arrive within 3-5 working days. International shipping times may vary based on your location and local customs.

  • Do you ship internationally?

    Yes, Elle Sera ships worldwide. Shipping times and fees vary by destination.

  • How can I track my order?

    We ship all UK orders using the delivery provider offering the best service and efficiency on the day of dispatch. Most commonly, this will be Royal Mail or Evri, though in some cases we may use UPS or DHL, depending on your location. You’ll receive a 48-hour tracked service as standard and your tracking number and courier details will be included in your order confirmation email.

  • What is your return or refund policy?

    If you're not happy with your order, contact us within 14 days of receiving it. Returns are accepted for unopened products, and we’re always here to help resolve any issues.

    Return Address: Elle Sera 9 Dunnings Bridge Road, Bootle, L30 6UU

  • Can I cancel or change my subscription anytime? 

    Yes, you can pause, cancel, or change your subscription at any time through your account dashboard.

  • Can I take your supplements if I’m pregnant or breastfeeding?

    We do not recommend taking The Golden Pill If you're pregnant or breastfeeding. With any supplement routine, you should we recommend consulting your doctor before taking any supplements.

  • How do I contact customer support?

    You can reach us at customer@elle-sera.com or through the contact section on our website. We aim to respond within 24–48 hours.

Billing

  • What payment options do you accept?

    We accept all major credit and debit cards, as well as PayPal.

Returns & Refunds

  • What is your returns policy?

    - Please notify us of the return at customer@elle-sera.com

    - Items must be returned within 14 days of receipt.

    - Items must be unopened.

    - Items must be in their original packaging.

    - Insert your name and order number alongside the product



    Correspondence address:
    Unit 2, Building 2, The Colony, Altrincham Road, Wilmslow, England, SK9 4LY.


    Items must be returned using a fully tracked service, you must obtain proof of postage. We can only refund items once they are returned to us.


    Return Address:

    Elle Sera, 9 Dunnings Bridge Road, Bootle, L30 6UU